Who are we looking for?
- You are independent, versatile and enthusiastic to take on new problems, analyze them and share ideas with engineering on possible solutions.
- You feel very comfortable learning new products, analyzing and troubleshooting technical issues along with a customer.
- You are looking to make a significant impact on the company and its’ journey
- You are a team player
- You are passionate about great customer experience
- You have great communication skills
What will you be doing?
- As a Support engineer, you will take a central role in Salto’s customer experience and communication with customers. You will assist customers with questions on the technical details in the execution of their use-case(s) with Salto and influence them to implement best practices.
- You will analyze issues that customers face using your expertise in Salto’s product and infrastructure and attend cross-team meetings to discuss issues pertinent to support
- You will work to identify and escalate priority issues that need immediate attention.
- You will serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
- You will contribute to product documentation, customer knowledge base, and best practices guides
Skills and experience
- 2+ years of technical support roles
- Must have experience working on complicated technical products (networking, devops,cybersecurity, etc) and communicating with technical teams on the customer side(developers, technical IT teams, etc)
- Must have experience supporting a B2B SaaS service
- Comfortable with command line
- Comfortable analyzing product/application logs
- Excellent written and verbal communication skills in English
- Experience interacting with Product/Engineering teams
- Experience with any of the BizApps we currently support (Salesforce, NetSuite,Zendesk, Jira, Okta) would be beneficial
Advantages
- BSc degree
- Coding / Scripting experience
- Experience with source control
- SQL experience
Our tech stack
As we value great talent and not specific knowledge, our requirements are not limited to our current tech stack.
However, as many are curious, our current tech stack is mainly composed of Terraform, Lambda, ECS, Node/Typescript, React, PostgreSQL, GraphQL, Redis and various other AWS services.
Salto Labs, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Further, Salto Labs, Inc. will provide a reasonable accommodation as needed to any qualified applicant or employee with a disability, unless doing so would cause an undue hardship, in accordance with the Americans with Disabilities Act and similar local laws.
