ZendeskBest practices for maintaining your Zendesk configuration
Zendesk support offers extensive customization capabilities, making administration a task that demands meticulous attention to detail. As organizations evolve—incorporating new ticket types, features, and metrics—the configuration of their Zendesk instances must adapt accordingly. Proper maintenance is crucial to prevent configurations from becoming confusing and tangled. This post delves into best practices for maintaining a streamlined and effective Zendesk setup, focusing on user and role management, security compliance, workflow automation, API management, and robust reporting systems. It emphasizes the importance of limiting privileges, ensuring clear documentation and role responsibilities, and conducting regular reviews and audits to optimize performance and security.
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