System Thinkers

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Salesforce

10 Hidden Pitfalls of Salesforce Change Sets: What You Need to Know

Salesforce change sets, though commonly used for metadata deployment, have numerous limitations including manual tracking, lack of rollback mechanisms, and incomplete deployment scope. These pitfalls can complicate workflows and increase deployment risks. Tools like the Change Set Helper Chrome Extension and alternatives like Salto can help mitigate these issues.

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Sagi Bracha
June 2024

Backup and restore your CPQ implementation

Backing up Salesforce CPQ implementations can be challenging due to the mix of metadata and data records. Salto's new Backup & Restore capabilities automate the process, allowing scheduled and on-demand backups. This feature helps users quickly recover from errors or malicious changes by restoring configurations to previous versions with ease.

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Sagi Bracha
June 2024
Jira

How to Create an Epic in Jira

This blog post provides an in-depth guide on how to use Jira Epics effectively for project management.

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Rachel Wright
June 2024
Zendesk

Simplifying Zendesk Guide themes change management and testing in sandbox

Explore how Zendesk admins can leverage Salto to streamline the process of testing and deploying changes to Guide Themes. Salto enables admins to pull in, compare, and deploy updates seamlessly across different environments. Handle references and dependencies ensure a smooth transition of changes, enhancing the efficiency and accuracy of Zendesk administration. This guide provides practical steps for managing Zendesk Guide Theme changes effectively.

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Liora Schocken
June 2024
Zendesk

Optimal Zendesk Answer Bots need exact replica sandboxes

A look at why best-in-class chatbots require exact-replica sandboxes to ensure Answer Bot accuracy in deployment.

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Liora Schocken
June 2024
Zendesk

Impact analysis and where it is used for Zendesk configuration

Impact analysis is crucial in managing Zendesk configurations due to the system's complexity. It assesses the effects of changes on workflows, ensuring dependencies are addressed and minimizing disruptions. The process involves defining the scope of changes, identifying impacts across categories (like instance impact, support outages, operational changes, customer experience, and legal implications), and planning communication and monitoring. This blog will discuss effective impact analysis methods that maintains workflow efficiency.

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Craig Stoss
May 2024
Business Engineering

Elevate business performance through application configuration management

As businesses strive to reduce tech debt and address SaaS sprawl, a key area of focus is the standardized configuration of business systems, where DevOps plays a crucial role. Misconfigurations in business applications can severely hinder performance, affecting the bottom line by preventing necessary changes from being implemented effectively. DevOps practices facilitate better collaboration and process streamlining, which is essential for effective configuration management. This not only saves time and money by automating manual tasks but also boosts efficiency, reduces monotony, and increases job satisfaction. Furthermore, standardized and transparent configuration practices allow businesses to maintain a competitive edge by adapting quickly to market changes, avoiding "tech debt paralysis," and enhancing organizational agility. Adopting a standardized approach to configuration management offers a strategic advantage that leads to risk mitigation, operational excellence, cost reduction, and alignment with business goals.

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Liora Schocken
May 2024

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