System Thinkers

All your business app configuration essentials in one place

Zendesk

Advanced dynamic dates and time zone adjustments in Zendesk

Create advanced and relative dates that can be added to any macro, trigger or automation to take your CX to the next level.

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Jude Kriwald
September 2023
Zendesk

Using dynamic dates to revolutionise Zendesk macros and business rules

Learn how to utilise dynamic dates in Zendesk to save your agents time and stress calculating dates.

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Jude Kriwald
September 2023
Salesforce

Now Live: SaltoLeap for Salesforce!

SaltoLeap for Salesforce is a learning platform that’s packed with carefully crafted—yet completely free—video courses and resources designed to accelerate your Salesforce DevOps career.

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Pablo Gonzalez
September 2023
Zendesk

Zendesk Guide—an introduction for admins

Learn the basic building blocks of Zendesk Guide to get the absolute most out of it and save your agents and customers time.

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Jude Kriwald
September 2023
Jira

The End of Jira Server: What it means for your organization and how to prepare

Reviewing alternatives to Atlassian server products as support ends in 2024. Options include staying with the server, upgrading to Data Center, or migrating to the cloud.

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Gal Fatal
September 2023
NetSuite

8 Common mistakes made when creating a new NetSuite subsidiary

Learn the best practices for creating a new NetSuite subsidiary and avoid common mistakes. Make sure to select the correct functional currency, review user roles, consider the impact on existing development, and more.

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Sonny Spencer, BFP, ACA
September 2023
Zendesk

Managing Zendesk Guide like a pro

Creating a Guide article is not difficult but making it easy to find, manage and update requires some admin knowledge.

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Jude Kriwald
August 2023
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