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11 KPIs for Zendesk Administrator Teams

Craig Stoss

August 29, 2024

Articles

Scaling Zendesk Operations - Challenges and Solutions

Jude Kriwald

August 27, 2024

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Why Zendesk Guide should be the backbone of your CS

Jude Kriwald

August 27, 2024

Articles

Using Zendesk to Improve CX Metrics

Craig Stoss

August 12, 2024

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7 Zendesk configuration mistakes even smart teams make

Knuckles

August 7, 2023

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Webinars

Accelerating Zendesk Support and Guide configuration management

37 min

July 24, 2024

Webinars

Zen and the art of Zendesk configuration: Veteran Insights on Managing Zendesk in pro level

52 min

May 16, 2024

Webinars

Beyond the buzz: 3 CX challenges AI can help solve today

40 min

December 7, 2023

Interviews

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Interviews

Never say never with Zendesk and middleware

Yoni Argaman

June 27, 2023

Interviews

98% fewer dead ends: how Zendesk expert Craig Stoss solved a CX crisis with data

Yoni Argaman

June 13, 2023

Interviews

How I like to organize Zendesk triggers [diagram]

Chandra Robrock

May 15, 2022

Interviews

“The tool with infinite use cases”: A conversation with Pinterest’s Zendesk owner

Yoni Argaman

April 25, 2022

Interviews

An early Zendesk employee’s advice for managing Zendesk at any size

Nils Rebehn

April 4, 2022

Interviews

After working on 100+ Zendesk instances, here are my 5 secrets for success

Brandon Tidd

March 30, 2022

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Tutorials

Recover deleted configuration elements in Zendesk with Salto

March 4, 2024

Tutorials

Salto for Zendesk Overview

8 min

October 17, 2023

Tutorials

Replicating articles to a sandbox using Salto

4 min

August 9, 2023

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Zendesk

11 KPIs for Zendesk Administrator Teams

Scaling Zendesk Operations - Challenges and Solutions

Why Zendesk Guide should be the backbone of your CS

7 Zendesk configuration mistakes even smart teams make

Next Insurance automates 84% of Zendesk configuration deployments with Salto

HyperJar cuts agent work by 50% by managing Zendesk with Salto

Accelerating Zendesk Support and Guide configuration management

Zen and the art of Zendesk configuration: Veteran Insights on Managing Zendesk in pro level

Beyond the buzz: 3 CX challenges AI can help solve today

Customizing Zendesk for Growth

Never say never with Zendesk and middleware

98% fewer dead ends: how Zendesk expert Craig Stoss solved a CX crisis with data

How I like to organize Zendesk triggers [diagram]

“The tool with infinite use cases”: A conversation with Pinterest’s Zendesk owner

An early Zendesk employee’s advice for managing Zendesk at any size

After working on 100+ Zendesk instances, here are my 5 secrets for success

Recover deleted configuration elements in Zendesk with Salto

Salto for Zendesk Overview

Replicating articles to a sandbox using Salto

Using Salto to find where your Zendesk fields are being used

Instantly see when your Zendesk triggers are broken

Easily make bulk changes in your Zendesk configuration using Salto

Explore your Zendesk tags with Salto

Read different versions of text files in Zendesk for version control, auditing and instance comparison

Document changes in your Zendesk configuration using Salto

How to migrate changes between Zendesk environments

Events

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Articles

11 KPIs for Zendesk Administrator Teams

Scaling Zendesk Operations - Challenges and Solutions

Why Zendesk Guide should be the backbone of your CS

Using Zendesk to Improve CX Metrics

Guides

7 Zendesk configuration mistakes even smart teams make

Webinars

Accelerating Zendesk Support and Guide configuration management

Zen and the art of Zendesk configuration: Veteran Insights on Managing Zendesk in pro level

Beyond the buzz: 3 CX challenges AI can help solve today

Interviews

Never say never with Zendesk and middleware

98% fewer dead ends: how Zendesk expert Craig Stoss solved a CX crisis with data

How I like to organize Zendesk triggers [diagram]

“The tool with infinite use cases”: A conversation with Pinterest’s Zendesk owner

An early Zendesk employee’s advice for managing Zendesk at any size

After working on 100+ Zendesk instances, here are my 5 secrets for success

Tutorials

Recover deleted configuration elements in Zendesk with Salto

Salto for Zendesk Overview

Replicating articles to a sandbox using Salto

Courses

Business App Configuration. Re-Imagined.

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