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FEATURED INTERVIEWS

Salto for

Zendesk

98% fewer dead ends: how Zendesk expert Craig Stoss solved a CX crisis with data

How an unfixable UX issue that led hundreds of customers to a dead end was reduced by 98% with no help from the product team.

Yoni Argaman

June 11, 2023

Salto for

Business Engineering

5 ways enterprise SaaS management is evolving before our eyes

Udemy's VP of IT shares what he thinks are the five biggest trends all IT teams are now reacting to and being shaped by.

Amrith Nambiar

December 14, 2022

Interviews

Never say never with Zendesk and middleware

Yoni Argaman

June 27, 2023

Interviews

98% fewer dead ends: how Zendesk expert Craig Stoss solved a CX crisis with data

Yoni Argaman

June 11, 2023

Interviews

5 ways enterprise SaaS management is evolving before our eyes

Amrith Nambiar

December 14, 2022

Interviews

“Don’t just ‘lift and shift’”—an interview with Citrin Cooperman’s most distinguished ERP expert

Yoni Argaman

November 28, 2022

Interviews

“Profound strategic flexibility”— an interview with Casey Koon, part two

Yoni Argaman

November 6, 2022

Interviews

“Zero greenfield apps”—an interview with New Relic's Casey Koon, part one

Yoni Argaman

November 6, 2022

Interviews

How I like to organize Zendesk triggers [diagram]

Chandra Robrock

May 15, 2022

Interviews

“The tool with infinite use cases”: A conversation with Pinterest’s Zendesk owner

Yoni Argaman

April 25, 2022

Interviews

An early Zendesk employee’s advice for managing Zendesk at any size

Nils Rebehn

April 4, 2022

Interviews

After working on 100+ Zendesk instances, here are my 5 secrets for success

Brandon Tidd

March 28, 2022

Interviews

Build a guild: How monday.com’s BizOps team moves very, very fast

Oran Akron

November 2, 2021

Interviews

System Thinkers: How we align GTM systems 75% faster with Salto

Joshua Thorngren

September 30, 2021

Interviews

Why “all dollars are temporary” and the mathematical secret to scaling SaaS, with Eliya Elon

Yoni Argaman

July 13, 2021

Interviews

״A utopian North Star״—How Intercom’s Director of Business Systems finds revenue levers, Part 2

Yoni Argaman

June 1, 2021

Interviews

״A utopian North Star״—How Intercom’s Director of Business Systems finds revenue levers, Part 1

Yoni Argaman

May 25, 2021