Gain first hand experience and pointers to ensure you pass the Certified Zendesk Support Admin exam on your first attempt.
Create advanced and relative dates that can be added to any macro, trigger or automation to take your CX to the next level.
Learn how to utilise dynamic dates in Zendesk to save your agents time and stress calculating dates.
Learn the basic building blocks of Zendesk Guide to get the absolute most out of it and save your agents and customers time.
Creating a Guide article is not difficult but making it easy to find, manage and update requires some admin knowledge.
Thinking of hiring a newbie Zendesk administrator? Read our simple guide to ensure you hire the right person for the job.