Salesforce10 Hidden Pitfalls of Salesforce Change Sets: What You Need to Know
Salesforce change sets, though commonly used for metadata deployment, have numerous limitations including manual tracking, lack of rollback mechanisms, and incomplete deployment scope. These pitfalls can complicate workflows and increase deployment risks. Tools like the Change Set Helper Chrome Extension and alternatives like Salto can help mitigate these issues.
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ZendeskSimplifying Zendesk Guide themes change management and testing in sandbox
Explore how Zendesk admins can leverage Salto to streamline the process of testing and deploying changes to Guide Themes. Salto enables admins to pull in, compare, and deploy updates seamlessly across different environments. Handle references and dependencies ensure a smooth transition of changes, enhancing the efficiency and accuracy of Zendesk administration. This guide provides practical steps for managing Zendesk Guide Theme changes effectively.
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ZendeskImpact analysis and where it is used for Zendesk configuration
Impact analysis is crucial in managing Zendesk configurations due to the system's complexity. It assesses the effects of changes on workflows, ensuring dependencies are addressed and minimizing disruptions. The process involves defining the scope of changes, identifying impacts across categories (like instance impact, support outages, operational changes, customer experience, and legal implications), and planning communication and monitoring. This blog will discuss effective impact analysis methods that maintains workflow efficiency.
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