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Customer Success Engineer

United States

Who we're looking for

  • You are comfortable being a proactive driver of the customer relationship.
  • You build great relationships with customers and become their trusted advisor based on deep technical knowledge.
  • You feel very comfortable testing new products, analyzing and troubleshooting technical issues along with a customer.
  • You are a great discoverer of use cases and value your customers can derive from the product.
  • You find creative solutions.
  • You are a great communicator of the customer’s state of mind, point of view and needs.

What you'll do

  • Lead the technical relationship with the customer, explain the value of the product based on customer requirements, train users to use the product, be the focal point for questions and issues, troubleshoot scenarios with the customer and serve as trusted advisor.
  • Develop technical expertise in Salto’s product and various business applications (Salesforce, NetSuite) to be able to understand customer requirements and everyday challenges.
  • Drive activities, both internally and with the customer in order to streamline growing usage of the product and value the customer is getting out of the product.
  • Communicate feedback on customer perspective, use cases and requirements internally to product and engineering.

Skills and experience

  • 3+ years of technical customer facing roles.
  • Must have experience working on complicated technical products.
  • Experience working with technical teams on the customer side (developers, technical IT teams, etc).
  • Coding / Scripting experience, comfortable with command line and source control.
  • Excellent written and verbal communication skills in English.
  • Experience interacting with Product/Engineering teams.
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