System Thinkers

All your business app configuration essentials in one place

Zendesk

The best way to document changes in your Zendesk instance

Here's how to document Zendesk configuration changes without Excel spreadsheets or manual work.

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Anna Filippov
January 2024
Zendesk

Zendesk intelligent triage: what, why, and how. Part 1

Look under the hood at Zendesk’s intelligent triage AI feature. Learn what exactly it does, why you need it, and how to get set up.

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Jude Kriwald
January 2024
Jira

Jira and Slack Integration for Enhanced Productivity

This blog post provides a comprehensive guide on integrating Jira and Slack to streamline work processes and enhance team collaboration.

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Rachel Wright
January 2024
NetSuite

Thinking like a NetSuite Pro - A custom record solution

This post discusses how to leverage NetSuite’s features to create custom solutions for managing bank accounts, ensuring security and compliance.

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Sonny Spencer, BFP, ACA
January 2024
NetSuite

NetSuite features you're not using, but should - Dashboards

This blog post explores the importance of optimizing NetSuite dashboards for different roles, increasing efficiency and improving user experience.

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Sonny Spencer, BFP, ACA
January 2024
Jira

Six Tips on Moving Jira Configurations From Sandbox to Production

This blog post shares valuable tips for migrating configurations from a Jira sandbox to a production environment.

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Alex Ortiz
January 2024
Zendesk

Getting to grips with Zendesk’s newest AI tool, conversation summaries

A first glance at Zendesk’s new AI-powered tool that supports your agents and saves them buckets of time in the process.

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Jude Kriwald
January 2024

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